Hardware Limited Warranty Terms
Terms and Conditions brief:
Full terms of manufacturer limited warranty are here:
https://download.lenovo.com/pccbbs/thinkcentre_pdf/l505-0010-02_en_update.pdf
These terms and conditions apply to all components of the device itself, including: motherboard and daughter boards, memory, storage, display, keyboard, trackpad, ports, hinges and so on, as well as the external AC Power Adapter, which are warranted against failure due to defect or craftsmanship.
Exclusions: Internal batteries, stylus and digitizer pens are covered by a maximum one-year warranty from date of purchase, and are excluded from Extended Warranty coverage periods. Example: The internal battery of a Chromebook retains only the original 12 months warranty, even if the Chromebook was extended to 36-months warranty through purchase of an extended warranty agreement.
| WHAT’S COVERED >Sold new, Lenovo Chromebooks, and the internal battery & packaged accessories are warranted against defects in craftsmanship or materials for a period of 12-months. | WHAT’S NOT COVERED >The device’s internal battery, and any stylus/digitizer pens are limited to 12-months standard warranty coverage, and excluded from Extended Warranty coverage. |
| >Lenovo Chromebook and mobile devices (excluding the internal battery or stylus/digitizer pen) are eligible for Extended Warranty coverage purchased from BCOM Computer Centre, upgrading the coverage to a total duration of two- or three-years warranty coverage. | >Any software programs, whether pre-loaded or shipped with the Machine, or installed subsequently are not covered. |
| >The Lenovo Chromebook is warranted to be free from defects in materials and workmanship under normal use during the standard and Extended Warranty periods. | >Failure resulting from misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance. |
| >The warranty period for the Machine starts on the original Date of Purchase on your invoice or sales receipt. | >Any non-Lenovo products, including those that BCOM may provide with or integrate into a Lenovo Machine at your request. |
| >The warranties provided by your Service Provider in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale. | >The warranty is voided by removal or alteration of identification labels on the Machine or its parts. |
| >Nothing in the Statement of Limited Warranty affects any statutory rights of consumers that cannot be waived or limited by contract. | >Uninterrupted or error-free operation of a Machine. |
| >Neither BCOM, nor Lenovo may be held responsible for any of your confidential, proprietary or personal information contained in a Machine which you return for any reason. You should remove all such information from the Machine prior to its return. | |
Accident Damage Protection Warranty Terms
Definition:
Accidental Damage is defined as unintentional physical damage to the device resulting in operational or structural failure, such as damage caused by:
- Liquid spills on the keyboard;
- Unintentional bumps or drops from not more then fifteen (15) feet or five (5) meters; and
- An electrical surge that damages the product’s circuitry, or the failure of the integrated screen.
BCOM Computer Centre will repair or replace (in its sole discretion) the product, provided however that the damage to the product is caused by an accident and is unintentional.
This service covers components installed in your product at the time of purchase, including the internal central processing unit, integrated hard disk drive, integrated keyboard, integrated pointing devices, integrated screen, optional features installed by BCOM at the time of purchase, and other components that BCOM includes as a standard feature with the product.
Exclusions:
Accident Damage Protection Warranty does not cover:
- CRU batteries, light bulbs, memory disks, wire connectors, AC adapters, carrying cases or folios, stylus or digitizer pens, cradles, docking stations, port replicators, external keyboards, printers, scanners, external drives, software (preloaded or purchased separately), tapes, CDs, DVDs, film or other media, external modems, external speakers, monitors, external mice, projectors or any other input/output devices.
- any other components not internal to the product, any pre-existing defects in your product that occurred on or before the date of this Agreement, optional features not installed by BCOM at the time of purchase, accessories purchased in addition to the base unit, third-party products, even if sold by BCOM, products not purchased from BCOM or any products repaired by anyone other than BCOM;
- Normal wear and tear of the product;
- Parts intended to be replaced or consumed – e.g., batteries, stylus, digitizer pen, etc,; or
- Cosmetic damage (e.g., scratches, dents, or cracks that do not affect the product’s functionality or structural integrity);
- Damage from abuse, misuse, unauthorized modification, unsuitable physical or operating environments, improper maintenance by anyone other than Lenovo-authorized service providers, removal of original parts or alteration of product or identification labels;
- Damage caused by a product not covered under this Agreement or caused by biohazards or human or animal bodily fluids; or
- Theft, loss or damage from fire, flood, or natural disaster, war, terrorism, acts of God.
Purchase Period for Accident Damage Protection Warranty:
Accidental Damage Protection Warranty must be purchased with the product or within ninety (90) days of product purchase. If purchased subsequent to the purchase of your product, you may not exercise your rights to Service for thirty (30) days from the purchase date of the Service. BCOM reserves the right to inspect your product prior to agreeing to provide Service, when Service is purchased subsequent to the purchase of your product.
Coverage Period for Accident Damage Protection Warranty:
Accidental Damage Protection Warranty shall begin on the warranty start date of the product, and it will expire at the end of the period specified on your invoice. The Coverage Period terminates immediately if your product is replaced under this Agreement.
D.O.A. Policy
Definition:
D.O.A. is an acronym which stands for “Dead on Arrival”, referring to a brand-new device upon its first use out-of-the-box that is faulty at the point of arrival with the end user. DOA relates to a hardware failure where the machine fails to operate 1st time of use.
A hardware failure is when one or more of the main components of a product, such as Mainboard, Processor, Memory, VGA card, Hard Drive, Media Drive or similar component, is not working at all. It is NOT when one or more of the components are simply noisy or a particular piece of media fails to read once or similar. Software failure are not classified as D.O.A. since there are revisions, updates and so on, released often by the respective licenser, that continuously improve compatibility with all devices, current and future.
If the defect found suggests external damage during the transport (even if the box is not visibly damaged), this falls within the carriers remit and should not be classified as DOA damage and follows the set claims & returns process.
Compatibility problems are at no point of time classified as DOA. Example: a printer that is not working with one desktop because specific drivers are missed or because one specific CD is not working in the media drive. All hardware suppliers do not commit that their products run with the full plethora of devices present in the market. On the contrary, it is the responsibility of the third-party vendor to ensure and confirm that all devices and media are compatible with existing DT and NB products.
The case of missing or incorrect accessories such as manuals, CDs and power cords should never be classified as DOA because this can easily and promptly be resolved by sending out the correct parts. Only if parts are not freely available will the case be re-classified as DOA. Please raise a MIPR through Lenovo Customer Fulfillment.
DOA refers only to hardware failure happening at the first use. Any hardware failure is easily evident at the first use because the product: is simply not switching on, is not booting up, is not reading any media, etc.
Service Action:
In the event that any end user should experience a DOA just having bought the product, they need to keep the original packaging and accessories which arrived with the device and report the fault directly to BCOM Computer Centre, no later than 7 working days from the purchase invoice date.
Once the case is qualified and deemed DOA by BCOM’s Lenovo-Authorized Technicians, BCOM Computer Centre will ship a brand-new to the client, together with return-shipping waybill to cover return of the DOA unit to BCOM. The DOA unit must be packaged back in its original box with matching serial number, together with all accessories exactly as it was received. Once that is done, the DOA unit must be labelled with the return-shipping waybill provided by BCOM, and transported to the courier shipping company which appears on the prepaid shipping waybill. NOTE: If the product is deemed by BCOM’s Lenovo-Authorized Technicians to not be DOA, Lenovo’s standard product warranty will apply instead, and the case will be carried forward as a Warranty case instead of DOA.